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Due to the public holiday in New South Wales, Queensland and South Australia on Monday 7th October, our Provider Choice service team is currently at a reduced capacity, we appreciate your patience during this time.
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PROVIDER FAQS
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What you need to know about invoicing for participants who are Plan Managed
What you need to know about invoicing for participants who are Plan Managed
How do reimbursements work?
Invoicing for PACE participants
What happens if I invoice under a retired/deactivated line item code?
My invoice cannot be processed due to the services being outside of the plan dates - what does this mean?
Why can't I invoice for future-dated services?
What you need to know about refunds
My invoice has been partially paid due to being over the price cap/limit - what does this mean?
My invoice cannot be processed due to the category not being available - what does this mean?
My invoice cannot be processed due to insufficient funds - what do I do now?
Why can’t Provider Choice tell me which support item number to use on my invoice?
What information do I need to include on my invoices?