Plan Managers can only make a claim once a support has been delivered, and an invoice has been raised. We are unable to process an invoice with a future-dated service date.

If we receive an invoice with a future-dated service, we will email you to advise that we are unable to process your invoice. You will need to send through your invoice once the service has been delivered and the details of the invoice are accurate per the services delivered.

Per NDIS guidelines, prepayment is generally not permitted for supports or services. For some higher cost supports, you may be able to claim prepayment before the support is delivered.

Prepayments without written approval from the NDIA can only be claimed in the specific circumstances outlined in the NDIS Pricing Arrangements and Price Limits under ‘Prepayments’ or you can contact the NDIS on 1800 800 110 for further information.