Why can’t Provider Choice tell me which support item number to use on my invoice?

A line item number is a number that lets the NDIS know the exact support type that has been provided.

Providers are responsible for ensuring that the claims for payment that they make accurately reflect the support delivered, including the frequency, volume and type of support (support item number). Plan Managers are unable to discuss a participant’s available funding with providers. You can refer to the NDIS Pricing Arrangements and Price Limits which includes all current codes, descriptions and price limits for active support items.

As a Plan Manager, when making claims to the NDIS Provider Choice must include the relevant NDIS support item number for the services provided on the invoice.

This information (the description of the service and, where possible the specific support item number) being included on the invoice ensures that the claims we are making on your behalf are being allocated against the correct funding of the participant that you are supporting, and are in line with the funding provided in their NDIS plan. It also ensures that all required information is available on the invoice in the case of an NDIS audit of any claims.

Plan Managers are not in a position to be able to support providers on which line item is appropriate for the supports being provided, but if you do need some support choosing the best support item you can contact the participant, nominee or Support Coordinator to discuss the available plan funding, or contact the NDIS on 1800 800 110 for assistance.