PACE is the NDIA’s new system and invoicing works a little differently.

To process invoices under PACE, Provider Choice must be recorded as the participant’s Plan Manager in the PACE portal. We can only access funding from the date of endorsement onwards.

If we’re unable to process your invoice, it’s usually because:

• Provider Choice is not listed as the participant’s Plan Manager
• The service date is before the endorsement date
• The service category is not included in the participant’s PACE plan

If this happens, we’ll let you know what’s needed next.

For more information about PACE and provider roles, you can visit the NDIS website under My providers.