What happens if I invoice under a retired/deactivated support item number (code)?

The NDIS Pricing Arrangements includes all current support item numbers (codes), descriptions and price limits for active support items. Sometimes the NDIA will update it, making changes in line with price regulation and NDIS updates. These changes can include:

  • Changing/updating support item numbers.
  • Retiring/deactivating certain support item numbers.
  • Consolidating multiple support items into a singular support item number.

As a result, some support item numbers may become outdated and no longer align with the NDIS Pricing Arrangements. We’re unable to process claims using retired or deactivated support item numbers, as these are rejected by the NDIA If an invoice is submitted with an inactive support item number, we’ll email you to request an amended invoice.