How do reimbursements work?

As well as paying providers directly, there may be times where you make payments for goods or services up-front and require reimbursement from Provider Choice.

Participants would have received the Provider Choice Reimbursement Form. This form is to collect details to enable participants to claim reimbursement for approved products and services that you have paid for out-of-pocket.

We will keep your details on file so that when you send through reimbursement requests, we have your details ready-to-go and can ensure your reimbursement can be made promptly.

What do I need to send through when I have a reimbursement request?

It’s important that when you are sending a reimbursement request that this is either:

  • A tax invoice which reflects payment being made and $0.00 owing, or
  • A receipt of payment

In order for us to process the reimbursement the receipt must clearly show:

  • the service dates
  • the service provided
  • the cost of the service
  • the provider's ABN

Where do I need to send my reimbursement request?

Participants can send receipts to for processing.

If you can include the word ‘Reimbursement’ in the email subject line or in the body of the email, this will help us to easily identify your request as a reimbursement.

We will use the information that you provide to submit a claim to the NDIS for us to then reimburse the funds into your nominated bank account (per your Provider Choice Reimbursement Form). Once we make payment, you will be sent a remittance advice via email with details of the payment for your records.