There are times when we will be unable to process your invoice (either partially or at all) due to insufficient participant funds. This means that the participant you have invoiced for does not have sufficient funds remaining under the invoiced category/support item numbers (codes).

There are two options:

1. If there is an alternative support item number (code) you can invoice for, please amend the invoice and send it to invoices@providerchoice.com.au so that we can reprocess the outstanding balance. If you are sending us an amended invoice, please ensure the invoice number is not changed so that we know this is an amendment.
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   If you’re not sure which support item number (code) to use, you can discuss this with the participant/nominee or Support Coordinator. Plan Managers are unable to discuss a participant’s available funding with providers.
   
   
2. If there is no alternative support item number (code), we can submit the invoice to the NDIA as a manual payment request. We can only submit this request once the relevant NDIS plan has ended and payment is at the discretion of the NDIA.
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   In order to do this, the invoice will need to be amended to show the outstanding balance only (if partially paid), and will need to include all the necessary information. Failure to provide a compliant invoice will result in a payment rejection from the NDIA.

All current support item numbers (codes) are available in the NDIS Pricing Arrangements.