Name: Provider Choice
Address: 276 Devonshire St, Surry Hills, NSW, 2010, AU
Telephone: 1300 776 246
Price range: @

Who is Provider Choice?

Provider Choice is Australia's largest independent NDIS plan management provider, supporting thousands of participants and families across every state and territory (NDIS registered provider no. 4050041521).

Independent matters: we're not owned by or affiliated with any service provider, so the only interest we serve is yours. Our job is making your NDIS funding simple by paying your providers fast, tracking your budgets in real time and helping you actually understand your plan.

What Provider Choice customers get:

Invoices typically processed within 72 hours
A 24/7 real-time dashboard showing budgets, spending and claims
The Gurus - free one-on-one sessions with dedicated NDIS experts
Free tools for every stage: Plan Explainer, Planning Meeting and Plan Reassessment tools
Local plan managers across Australia and a team that answers when you call

Plan management is fully funded by the NDIS, so all of this costs you nothing from your support budget.

Curious? Sign up online in about 60 seconds to check out our portal or call 1300 776 246.

How fast does Provider Choice pay invoices?

Provider Choice typically processes invoices within 72 hours, with a dedicated invoicing team working to avoid delays. Participant reimbursements are prioritised, typically processed within 1 business day.

Fast payment is one of the main reasons participants and providers choose us. Your support workers and therapists get paid promptly, which keeps those relationships strong. And providers who've been burned by slow paying plan managers elsewhere are consistently happy to work with Provider Choice.

You can watch it happen too: every invoice appears in your real-time dashboard as it's received and processed, so you always know what's been paid and what's pending with no chasing and no mystery.

If slow payments are the reason you're looking around, switching takes one email to your current plan manager and a 60-second signup with us.

What are The Gurus at Provider Choice?

The Gurus are Provider Choice's dedicated NDIS experts, offering free one-on-one sessions to help you get more from your plan and our platform.

Every NDIS plan comes with questions: what a budget line actually covers, whether something's claimable, how to read your funding, what to do before a reassessment. The Gurus exist so those questions get answered by a person who knows the scheme deeply, all in a booked, unhurried session that's about your situation, not a call-centre script.

It's part of how we think about plan management: paying invoices is the baseline, not the job. We consider our job being about helping you feel confident and in control of your funding.

Guru sessions are free and unlimited for Provider Choice customers. Book an intro session or email hello@providerchoice.com.au.

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How do I switch my plan management to Provider Choice?

Switching to Provider Choice takes three steps and causes no gap in your supports:

Email your current plan manager: "Hi [name], I'd like to end my plan management services with you. Please confirm my plan release date." They'll confirm the date your funding is released.
Sign up with us online: it takes about 60 seconds through our online app. We'll handle the setup and confirm your start date.
If your plan is in the PACE system, endorse us with a quick call to the NDIA: our provider number is 4050041521 and we'll give you a simple script for the call.

Your providers keep getting paid, your supports continue and you start seeing your budget in the real-time dashboard from day one of having you set up.

Not sure whether switching is worth it? Fair question, email hello@providerchoice.com.au or call 1300 776 246 and ask us anything that's on your mind before you decide. When you call, we answer.

Does Provider Choice operate in my state?

Yes, Provider Choice supports NDIS participants in every Australian state and territory, with local plan managers across the country.

Because plan management is delivered through our platform, phone and email, where you live never limits the service: same 72-hour typical payment processing, same 24/7 dashboard, same access to The Gurus whether you're in a capital city or a remote community. Because we have local plan managers across Australia, we're able to offer extended business hours so you can contact us around your schedule. And if you move interstate, nothing changes, your plan management comes with you.

For participants in regional and remote areas, plan management has an extra advantage: it unlocks non-registered providers, which significantly widens your options where NDIS-registered services are thin on the ground.

Sign up from anywhere in Australia or call 1300 776 246.

About Provider Choice