If your plan is plan managed, your providers usually invoice us directly and we pay them on your behalf. But sometimes you might pay upfront, like picking up consumables during your weekly shop or buying a low-cost support item online. That’s where reimbursements come in and we’ve just made them even faster.
Same-Day Reimbursement Processing
You can now request a reimbursement when you’ve paid for an NDIS-related item or support yourself and need to be paid back from your plan. This is most common for consumables or everyday support items purchased in-store or online.
We’ve introduced priority reimbursement processing, which means eligible requests will be processed on the same business day.
How to Get Same-Day Processing
To help us process your request quickly, please include:
- A copy of the invoice or tax receipt.
- The participant’s name and NDIS number
- A highlight or list of the items you’re claiming if the receipt includes non-NDIS items.
- Current bank details on file with us.
- Email sent to: reimbursements@providerchoice.com.au.
If everything is submitted by 1pm (Australian Eastern Standard Time), we’ll process your reimbursement the same business day.
All other plan management enquiries can continue using our usual inboxes:
- Invoice enquiries: invoices@providerchoice.com.au.
- Plan or funding enquiries: planmanagement@providerchoice.com.au.
- Reimbursements: reimbursements@providerchoice.com.au.
A Few Important Things to Know
Same-day processing applies when:
- Your bank details have already been set up in our system.
- Your request is sent to: reimbursements@providerchoice.com.au.
- You have included all the documents and information needed in your email.
- Claimed items are clearly identified.
- The item is eligible under the NDIS.
- The request is sent on a business day.
If anything is unclear or we need more information, our team will get in touch before processing your claim to make sure everything is correct and we're working in alignment with NDIS requirements.
Please note that the following claims are not eligible for same-day processing due to NDIS processing times: Short Term Accommodation and claims over 12 months after the date of service. Please also be advised that NDIS will not pay any claims that are over 2 years after the date of service.
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