If your plan is plan managed, your providers usually invoice us directly and we pay them on your behalf. But sometimes you might pay upfront, like picking up consumables during your weekly shop or buying a low-cost support item online. That’s where reimbursements come in and we’ve just made them even faster.
Same-Day Reimbursement Processing
You can now request a reimbursement when you’ve paid for an NDIS-related item or support yourself and need to be paid back from your plan. This is most common for consumables or everyday support items purchased in-store or online.
We’ve introduced priority reimbursement processing, which means eligible requests will be processed on the same business day.
How to get same-day processing
To help us process your request quickly, please include:
- A copy of the invoice or tax receipt
- The participant’s name and NDIS number
- A highlight or list of the items you’re claiming if the receipt includes non-NDIS items
- Current bank details on file with us
- Email sent to reimbursements@providerchoice.com.au
If everything is submitted by 1pm, we’ll process your reimbursement the same business day.
All other plan management enquiries can continue using our usual inboxes:
- Invoice enquiries: invoices@providerchoice.com.au
- Plan or funding enquiries: planmanagement@providerchoice.com.au
- NEW! - Reimbursements: reimbursements@providerchoice.com.au
A few important things to know
Same-day processing applies when:
- Your bank details are current
- Your request is sent to reimbursements@providerchoice.com.au
- Claimed items are clearly identified
- The item is eligible under the NDIS
- The request is sent on a business day
If anything is unclear or we need more information, our team will get in touch before processing your claim to make sure everything is correct.
We hope this simple change makes things smoother and reimbursements easier to manage.
