Support Hub
From Provider Choice

Reimbursements, Made Faster
Paid upfront for an NDIS item? Provider Choice now offers same-day reimbursement processing. See how to claim, what’s eligible and how to get money back in your pocket even faster.

Navigating Your Personal NDIS Plan
Understanding the dynamics between the NDIS scheme, what it means for your plan and how we navigate it together.

You Are Not Alone: One Mum’s Story of Learning to Accept Help
A real carer’s story about navigating the NDIS, accepting help and why support matters for families feeling overwhelmed.

NDIS Replacement Supports Explained
Did you know you can sometimes trade a standard NDIS support for items like a smartwatch? We explain how "Replacement Supports" work, how to apply and how to get the tools that truly help you achieve your goals.

Raising the Standard: Mandatory Registration for SIL and Platform Providers
From 2026, some NDIS providers will need to meet stronger registration standards. We break down what’s changing, who it affects and how it protects safety and choice.

Secure Payments Start with Your First Invoice
Before your first payment is released, we take a few extra steps that protect your income and your peace of mind. Read how we do it here.

New Look Monthly Statements, Designed Around You.
We’ve refreshed your monthly NDIS statement to make it easier to scan, clearer to understand and more helpful for tracking your budget with confidence, month after month.

Making Consent Simpler and Quicker for Support Coordinators
Request and receive participant consent digitally with Provider Choice. Reduce paperwork, access funding details faster and keep participants and nominees firmly in control.

Making Wishes, Goals and Everyday Wins Possible
Big or small, progress matters. Why Make-A-Wish aligns so closely with the everyday goals we see across the NDIS and why we’re proud to support them.

Your Guide to NDIS Transport Funding
Got a busy calendar and relying on NDIS transport funding a bit more than usual during the holiday season? Here’s a clear guide to how Transport funding works, how it’s managed and where to find it in your plan.

Introducing ‘Plan History’
See your full NDIS plan history in one place. Switch between plans to review invoices, spending patterns and support categories over time.