PACE is the NDIA’s new computer system. It will eventually replace the Agency’s existing Customer Relationship Management (CRM) system. This new system is designed to improve connections between participants and the NDIS. These improved connections will allow NDIA staff and partners to have more time supporting people with disability to access supports.

PACE plans have already started to be rolled out, with many Provider Choice participants now having PACE plans.

We will only be able to claim for categories which are Plan Managed under a participants PACE plan.

Under PACE, there are six new Support Categories:

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You can read more about PACE on the NDIS website and access the PACE fact sheets for further information.