How can I access a copy of my remittance advice?

You can access any remittance advice for payments made on the Provider Portal.

Firstly, you will need to log into the Provider Choice portal - you can log in here. If you don't already have an account, you’ll need to register using the email address that we send your remittance advice to.

Once logged in, you can access your remittances under Remittances on the left-hand menu.

This page will list all of your remittances, with the name and created date reflecting the date of payment. You can also use the search function to search the date to filter the list. You can choose to export as a PDF or an excel file, depending on your needs. Select your option in the drop down box on the right and then you can select the download icon next to the relevant remittance.

You can access these remittances at any time after payment is made to identify any payments made an the invoices that they apply to.

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How do I read my remittance statement?

After payment is made, you will receive a remittance advice to your allocated email address which shows all relevant information to the payment which has been made.

Provider details - provider Name, ABN and account details
Paid Date - date payment was made
Amount Paid - total of amount paid for invoice(s) listed on the remittance
Invoice details - invoice number and invoice date for relevant claims (note that the remittance advice will show all invoices relating to that payment, so more than one invoice may be listed)
Client - participant name which the invoice has been claimed under
Invoice details - service dates, codes, items and invoiced amounts claimed per invoice received
Paid - paid amount for each invoice line and total invoice

How do I create an account for the Provider Portal?

You can sign up to the Provider Choice Provider Portal here: https://app.providerchoice.com.au/signup and select I am a Provider and want to create an account for the provider portal.

‍You will need to sign up using the same email that we send remittance to, and will create a strong password.

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This will take you to your dashboard. If you are a new provider with Provider Choice, your dashboard will be set up once we receive your first invoice.

The landing page will show you your invoices, their status and payment details.

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You can use the left-hand menu to navigate the portal:

Invoices - the landing page which shows you your invoices, their status and payment details
Remittances - where you can search, view and download your remittances for payments received
Welcome Pack - where you can access a copy of our Welcome Pack with handy information
Settings - where you can edit your company, address or bank details (safely under MFA)

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My bank details have changed - how do I update them?

You can update your bank details on the Provider Portal - this means you can ensure your details are correct and up-to-date and advise us safely and securely of any changes.

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Once on the portal, you can view your Invoices and their status, access Remittances and view our Welcome Pack. To change your bank details, you will need to go to Settings.

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If you haven’t already, you will be asked to set up multi-factor authentication. You can do this via an Authenticator App or by Text message - this ensures that your account details are safe and secure.

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Once multi-factor authentication has been set up, you will be able to update us of any changes to your ABN, address or bank details. Once saved, this will trigger an update of your account in our system so that your details remain current and up-to-date based on the information you have supplied.

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How to use the Provider Portal