Since plan management is free for you either way, choose on service. Five questions worth asking any plan manager:
- How fast do you pay invoices?
Slow payments strain your relationship with providers. Ask for a typical turnaround in hours or days. At Provider Choice, invoices are typically paid within 72 hours. - Can I see my budget in real time?
You shouldn't have to email someone to know where your funding stands. Look for a live dashboard you can check anytime. - Will you help me understand my plan, or just process invoices?
The difference between an admin service and a genuine partner. - Are you independent?
Some plan managers are owned by or connected to service providers, which can create conflicts of interest. Independent plan managers work only for you. - What happens when I call?
You want humans who answer, not a ticket queue.
You can also switch plan managers at any time if your current one isn't delivering. See our FAQ on switching.
Want to see how we answer those five? Email hello@providerchoice.com.au or call 1300 776 246. When you call, we answer.