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NDIS Plan Reviews, Changes & Complaints

NDIS Plan Reviews, Changes & Complaints

How can I get a review of an NDIS decision?
How do I change my plan?
How do I contact the NDIS?
How often are NDIS plans reviewed?
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How do I change my plan?

If your plan no longer fits, you don't have to wait it out, you can ask for it to change. There are two pathways, depending on how big the change is:

  • Plan variation: for smaller changes that don't need the whole plan redone, like fixing an error or making a minor funding adjustment.
  • Plan reassessment: for bigger changes, where the NDIA looks at your whole plan again. This is the path when your circumstances or support needs have significantly changed.

To get started, contact the NDIA on 1800 800 110 or follow the change of circumstances process. Be ready to explain what's changed and provide evidence where you can. Reports that show your changed needs do the heavy lifting.

If you're plan-managed with us, we can help you get your funding evidence together. Your spending history is often the clearest proof a plan isn't matching your needs. Email hello@providerchoice.com.au.

How do I contact the NDIS?

The main ways to reach the NDIS:

  • Phone: 1800 800 110 (Monday to Friday), the fastest route for most things
  • Website: ndis.gov.au including webchat and online contact options
  • In person: NDIS offices and partner locations operate around the country. Find your nearest through the office locator
  • Accessible contact: TTY, interpreting services and the National Relay Service are all available if you need them

A tip for any call: ask for their case number and keep it filed somewhere safe. If anything ever needs following up, that record helps anyone following up for you reference previous conversations quickly.

And remember, if you're a Provider Choice member, you don't have to figure out who to call alone. Email hello@providerchoice.com.au and we'll point you in the right direction.

How often are NDIS plans reviewed?

In general, NDIS plans are reviewed annually. However, in some circumstances the review may be scheduled at the 3, 6 or 9 month mark.

The NDIS is also starting to look at scheduling plan reviews every two years for some participants.

Plans don't run on a single fixed schedule anymore. Here's the current shape of it:

  • Every plan has an end date and before it's reached, the NDIA checks in about what happens next. Either the plan rolls on or a reassessment (the current term for what used to be called a review) takes place.
  • 12 months is common for newer participants, but longer plans  (two, three years or more) are increasingly used when your circumstances are stable. Longer plans mean less admin when things are going well.
  • You don't have to wait for the scheduled date. If your circumstances change significantly, you can ask for a reassessment at any time.

The practical tip: treat the lead-up to your plan's end date as preparation time. Gather evidence of what's working and what's missing, so the next plan reflects what you actually need.

If you're plan-managed with us, your spending data makes that evidence easy. Email hello@providerchoice.com.au and we'll help you get reassessment-ready.

How can I get a review of an NDIS decision?

If you disagree with a decision the NDIA has made about your plan, your funding, or anything else you have the right to challenge it and decisions do get overturned.

Step one: internal review. Ask the NDIA to review the decision within three months of receiving it. A different decision-maker looks at it fresh. This is the moment to add supporting evidence like reports, quotes or else anything that strengthens your case.

Step two: the Administrative Review Tribunal (ART). Still unhappy after the internal review? You can take the decision to the ART, an independent tribunal that checks government decisions are fair. (Older information may mention the AAT  the ART replaced it in 2024.)

Along the way: free advocacy services can support you through both stages and you can keep using your current plan while a review is underway.