After you’ve been found eligible for the NDIS, the NDIA (or your local area coordinator, known as an LAC) will contact you to book your planning meeting.

There’s no set timeframe. It usually depends on how busy your local area is and how quickly you can provide any extra information the NDIA requests. Most people have their meeting within a few weeks of receiving their eligibility letter.

You’ll get a call, email or letter with details about when and how the meeting will happen. It can be in person, over the phone, or online. You can also ask to reschedule if you need more time to prepare.