Once you've chosen a provider, a written service agreement makes sure you both know exactly what's been agreed. The key things to cover:

• Cost. If you're plan managed or agency managed, prices must be at or under the NDIS price limits.
• Start date and end date.
• How often you'll receive the support.
• Cancellation terms. How much notice and whether fees apply.
• How you'll resolve issues if they come up.

Keep it in plain language and don't sign anything you don't understand. A good provider will happily take the time to talk it through.

We've made a simple service agreement explainer you can use as a starting guide. Email hello@providerchoice.com.au for a copy.