What's in and out of scope for a Plan Manager

What is the role of a Plan Manager?

• Answering enquiries regarding NDIS plans, categories, pricing, pricing arrangements and limits, invoices, hourly rates, price caps, line items and questions about NDIS funds 
• Getting invoices and reimbursements processed in a timely manner
• Advising of the processes in place for paying providers for their services or products        
• Increasing financial and plan management skills for participants to make well-informed funding decisions
• Providing NDIS plan budget reports and greater budget oversight, through our dashboard and monthly statements

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Unfortunately, we are not able to provide assistance with:

• Arranging/coordinating supports for participants
• Linking participants to services
• Ordering services/products on behalf of a participant
• Seeking approval for services/products on behalf of a participant
• Requesting plan reviews on behalf of participants
• Or mediating any grievances between participants and their providers

You can seek help with the above from your Support Coordinator or LAC.

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What are some other third party supports that are available?

Reason: Risk of Suicide or requiring additional support

Suicide Call Back Service
24-hour telephone counselling service for those at risk of suicide, carers of someone who is suicidal and those bereaved by suicide.
Phone: 1300 659 467
Website: www.suicidecallbackservice.org.au

Lifeline
Suicide prevention and crisis support services.
Phone: 13 11 14
Website: www.lifeline.org.au

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Reason: Anxiety, depression, PTSD

Beyond Blue
Information on depression, anxiety and related disorders, available treatments and where to get help.
Phone: 1300 224 636
Website: www.beyondblue.org.au

Sane Australia
Free counselling services. Specialist in support for mental health or trauma-related.
Phone: 1800 187 263
Website: www.sane.org

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Reason: No money for food

OzHarvest
Providing food/meals for free.
Phone: 1800 108 006
Website: www.ozharvest.org

Second Bite
Providing food/meals for free.
Phone: 1800 263 283
Website: www.secondbite.org

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Reason: Participant unhappy with services or outcome from a provider

NDIS Quality and Safeguards Commission
Works with NDIS participants, service providers, workers and the community that work to improve the quality and safety of NDIS supports and services.
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

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Reason: Participant kicked out of their current house or experiencing homelessness

Mission Australia
Supporting homelessness crisis, prevention service, social & affordable housing.
Phone: 1800 88 88 68
Website: www.missionaustralia.com.au

Red Cross Australia
Programs for people who are currently homeless, help to maintain housing & to prevent homelessness, building skills and meals.
Phone: 1800 733 276
Website: www.redcross.org.au

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Reason: Participant is a victim of Domestic Violence

1800 Respect
1800RESPECT is the national domestic, family and sexual violence counselling, information and support service.
Phone: 1800 737 732
Website: www.1800respect.org.au

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Reason: Not enough support from NDIS / funding from the NDIS / help with gaining access to NDIS

Australia wide - Disability Advocacy
DA advocates for people with disability of recurring problems to attempt to stop the same problem from happening to others.
Phone: 1300 365 085
Website: www.da.org.au

WA - Advocacy WA
Assists and supports people with disability to achieve social & individual change, empowerment, justice and human rights.
Phone: 08 9721 6444
Website: www.advocacywa.org.au

NSW - Multicultural Disability Advocacy Association
Individual and systemic advocacy for all people from diverse cultural and linguistic backgrounds.
Phone: 1800 629 072
Website: www.mdaa.org.au

ACT - ADACAS Advocacy
We promote and protect the rights of people with disability, people experiencing mental ill-health, older people and their carers.
Phone: 02 6242 5060
Website: www.adacas.org.au

VIC - Disability Justice  Australia
Support to people who have ongoing support needs as a result of disability.
Phone: 1800 808 126
Website: www.dja.org.au

QLD - ADA
Provides quality advocacy services to older people and people with disability, giving  Australians who may be vulnerable a voice through information, education and support.
Phone: 1800 818 338
Website: www.adaaustralia.com.au

SA - DACSSA
Provide information to assist people in making informed decisions. We work together with clients to resolve their issues either on the phone or in person.
Phone: 1300 555 727
Website: www.dacssa.org.au

NT - Disability Advocacy Service
Supporting and empowering clients to exercise their own rights in accordance with the NT Disability Advocacy Standards.
Phone: 08 8962 1412
Website: www.das.org.au

TAS - Advocacy Tasmania
Supports with understanding, if the way you're being treated doesn't feel right and not getting what you have asked for.
Phone: 1800 005 131
Website: www.advocacytasmania.org.au

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