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When you work in Support Coordination, your day revolves around helping others, listening, problem-solving and finding the right supports to make life easier for your clients. For Katie, the founder of Willow Supports and Coordination, that’s exactly why she decided to go out on her own three years ago.
“I only have to listen to what my clients’ needs are, then find them supports.”
It’s a simple approach, but one that defines the way she works. Putting people before process. Still, running your own business means juggling a lot and Katie learned that staying organised and efficient wasn’t just helpful, it was essential.
That’s where Provider Choice came in. She loves the emails we send letting her know if her clients are overspending or underspending and the update we made to our portal to easily track PACE funding periods.
Those small updates help Katie stay on top of each participant’s funding without needing to chase details or dig through spreadsheets.
“It helps make my job easier and helps me support participants better. It helps keep track of what is going on.”
With clear visibility into each plan, Katie can see when a client might be underspending or when funds are getting tight, so she can act early and keep their supports running smoothly. If another Support Coordinator asked why she likes Provider Choice, she’d tell them:
“It’s easy to add new clients and easy for the clients to access and read their statements.”
After three years of running her business, Katie jokes when asked about her favourite part of being her own boss:
“No HR!”
That sense of independence, of building something that truly reflects her values, shines through in everything she does.
For us, stories like Katie’s remind us why we’re here: to create tools that make the day-to-day simpler for people who give so much of themselves to others. Because when Support Coordinators like Katie can work with clarity and confidence, families feel it too.
Provider Choice shares community stories to inform and inspire. While we highlight real experiences, we’re unable to recommend or endorse specific services or providers mentioned in our articles. The views and advice shared belong to the individuals interviewed.
