At Provider Choice we pride ourselves on giving participants and their families real control over their NDIS journey, including how their information is shared and who can access it.
For Support Coordinators, the process to access funding information shouldn’t feel harder than it needs to be. That's why we’re introducing a simpler way to request and receive consent that’s faster, clearer and designed to remove friction for everyone involved.
Introducing Digital Consent for Support Coordinators. A new way to reduce unnecessary admin and give quicker access to participant funding information while keeping participants and nominees in control.
How ‘Digital Consent’ works
Support Coordinators can now request consent digitally, without needing a paper form, when the participant or nominee uses email.
It’s 3 quick steps:
- Log in to the Provider Choice dashboard.
- Click Add Participant on the top left.
- Follow the prompts (it takes about a minute) and submit.
What Happens After a Support Coordinator Requests Digital Consent?
The participant or nominee just needs to accept your invite:
- They'll receive an email with a link to accept the invitation. Clicking the link takes them to the Dashboard to log in.
- Once logged in, they'll see your invite on their home screen and can Accept.
Once accepted, their funding details become viewable on the Support Coordinator's dashboard.
They can update consent at any time. Our guide on managing invites and permissions shows them how.
Other Ways to Get Consent
Digital consent won’t suit everyone and that’s okay. What matters is offering options that respect different needs, preferences and the ways people choose to communicate. We also accept:
- A Provider Choice Consent to Share Form.
Email the signed copy to planmanagement@providerchoice.com.au and our team will action it.
- Verbal consent.
Help your participant or nominee schedule a call with our Guru team. Before the call, make sure they have your full name, company name, work phone number and work email.
Whichever option you use to gain consent, access is only granted once the participant or nominee confirms it. Privacy and compliance stay exactly the same. Our Digital consent is simply a more streamlined option.
Using your dashboard with confidence
If you’re a Support Coordinator and the participant or nominee uses email, you can request consent through the portal at any time.
If you’re unsure whether this option is right for a particular participant, our team is here to help you work through the best approach.
Book a free Guru session and we’ll walk you through it.
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Your trusted team at Provider Choice.
