Terms and Conditions for Access to the Provider Choice  Platform and Mobile App

Last updated: 25 February 2026

These terms and conditions (Terms) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You cannot use our Portal or App (together the Platform Services) unless you agree to these Terms.These Terms apply to all users of our Portal and App. In these Terms, when we say you or your, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then you or your means that entity. When we say we, us, or our, we mean Australian Ability Enterprises Pty Ltd (ACN 629 635 552).Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

OUR DISCLOSURES

Please read these Terms carefully before you accept. We draw your attention to:

  • our privacy policy (on the Site) which sets out how we will handle your personal information;
  • clause 1(e) (Variations) which sets out how we may amend these Terms; and
  • clause 9 (Liability) which sets out exclusions and limitations to our liability under these Terms

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link in the Services, or for featuring certain goods or services on the Services.

These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.

1. Engagement and Term

  1. These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (Term).
  2. Subject to your compliance with these Terms, we will provide you with access to the Platform Services.
  3. If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.
  4. Where you engage third parties to operate alongside the Platform Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise.
  5. Variations: We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Platform Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services.

2. Account

  1. You must sign up for an Account in order to access and use the Services.b. You may invite Authorised Users to access and use the Services under your Account.
  2. You are responsible for ensuring that your Authorised Users comply with these Terms. You may change who your Authorised Users are at any time through your Account, and what access rights or permissions they have when using the Services. Any limitations on the number of Authorised Users you can have will be set out in your Account or on the Services.
  3. While you have an Account with us, you agree to (and to ensure your Authorised Users agree to):
    1. keep your information up-to-date (and ensure it remains true, accurate and complete);
    2. keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and
    3. notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.
  4. If you close your Account, you and your Authorised Users will lose access to the Platform Services.

3. License

  1. During the Term, we grant you and your Authorised Users a right to use our basic Services in accordance with these Terms.
  2. This right cannot be passed on or transferred to any other person.
  3. You must not (and you must ensure that your Authorised Users do not):
    1. access or use the Platform Services in any way that is improper or breaches any laws, infringes any person’s rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;
    2. interfere with or interrupt the supply of the Platform Services, or any other person’s access to or use of the Services;
    3. introduce any viruses or other malicious software code into the Platform Services;iv. use any unauthorised or modified version of the Platform Services, including but not limited to for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Platform Services;
    4. attempt to access any data or log into any server or account that you are not expressly authorised to access;
    5. use the Platform Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
    6. circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or
    7. access or use the Platform Services to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.

4. Availability, Disruption and Downtime

  1. While we strive to always make the Platform Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
  2. The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
  3. We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.

5. Intellectual Property and Data

a. We own all intellectual property rights in the Services. This includes how the Platform Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.

b. We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.

Your Data

c.We do not own any of Your Data, but when you enter or upload any of Your Data into the Services, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data for the duration of your use of the Platform Services (and for a reasonable period of time afterwards in accordance with data retention requirements under all applicable laws). We may use Your Data (or disclose it to third party service providers) to:

6. Confidential Information and Personal Information

d. You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks.

  1. supply the Platform Services to you and your Authorised Users (for example, to enable you and your Authorised Users to access and use the Services), and otherwise perform our obligations under these Terms;
  2. diagnose problems with the Platform Services;
  3. improve, develop and protect the Platform Services;
  4. send you information we think may be of interest to you based on your marketing preferences;
  5. perform analytics for the purpose of remedying bugs or issues with the Services; or;
  6. perform our obligations under these Terms (as reasonably required).
  1. While using the Platform Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any Authorised Users, employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a ‘need-to-know basis’ (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.
  2. However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.
  3. We collect, hold and disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on the Site, and applicable privacy laws.
  4. You must only disclose Personal Information to us if you have the right to do so (such as having the individual’s express consent).
  5. We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).
  6. Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.
  7. This clause 7 will survive the termination or expiry of these Terms.

7. Consumer Law Rights

  1. You are responsible for (meaning we are not liable for):i
    1. the integrity of Your Data on your systems, networks or any device controlled by you or your Authorised Users; and
    2. backing up Your Data.
  2. When you use the Platform Services, we may create anonymised statistical data from Your Data and usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Platform Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.
  3. If you do not provide Your Data to us, it may impact your ability to receive the Platform Services.
  4. This clause 6 will survive the termination or expiry of these Terms.
  1. In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.
  2. If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
  3. This clause 8 will survive the termination or expiry of these Terms.

8. Invoice Processing for Providers

Relationship with Participants:

a. You acknowledge and agree that:

  1. your relationship is directly with the NDIS participant, and any service agreement, terms of engagement, or arrangements regarding service delivery are between you and the participant;
  2. we are not a party to any agreement between you and the participant and have no obligations or liability in relation to the services you provide;
  3. any disputes, complaints, or issues regarding the quality, delivery, pricing, or nature of services provided must be resolved directly between you and the participant;
  4. iwe have no obligation to mediate, arbitrate, or otherwise involve ourselves in disputes between you and participants;
  5. you must not represent to participants that we are responsible for, or have any control over, the services you provide;
  6. participants may raise concerns or complaints about your services directly with the NDIA, and we may be required to provide information or assistance to the NDIA in relation to such complaints

Invoice Submission:

b. When you submit invoices through the Platform Services for NDIS services:

  1. you acknowledge that invoices will be subject to approval by the relevant NDIS participant or their nominated representative;
  2. you are responsible for ensuring all invoices are accurate, compliant with NDIS pricing arrangements, and relate to services that have been delivered;
  3. you must include all required information and supporting documentation as specified by the NDIA or the relevant plan manager.

Participant Approval:

c. You acknowledge and agree that:

  1. participants have the right to review and approve or reject invoices before payment is processed
  2. you must not submit invoices for payment without the participant’s knowledge or authorisation;
  3. any disputes regarding invoices, services provided, or pricing must be raised directly with the participant and resolved between you and the participant.

NDIA Review and Rejection:

d. You acknowledge and agree that:

  1. the NDIA may review, audit or reject invoices at any time, including after payment has been made;
  2. invoices may be rejected for reasons including but not limited to non-compliance with NDIS pricing arrangements, insufficient supporting documentation, services not being within the participant’s plan, or suspected fraud or misuse;
  3. we are not responsible for any rejection of invoices by the NDIA or participants, and such rejection does not constitute a breach of these Terms by us.

Overpayments and Incorrect Payments:

e. If any payment is made to you in error, or if the NDIA or participant determines that a payment was incorrect or should not have been made:

  1. you must repay the full amount of such payment within 14 days of being notified;
  2. we may deduct or offset the amount owed from any future payments due to you;
  3. you authorise us to recover such amounts on behalf of the NDIA, plan manager or participant;
  4. you remain liable for repayment even if you have already provided services.

Record Keeping:

f. You must:

  1. maintain accurate records of all services provided and invoices submitted for a minimum of 7 years;
  2. provide copies of such records to us, the NDIA, or the participant upon request;
  3. ensure all records comply with NDIS record-keeping requirements.

Payment Timing:

g. You acknowledge that:

  1. payment processing times may vary depending on participant approval, plan manager processes, and NDIA requirements;
  2. we do not guarantee any specific timeframe for payment of invoices;
  3. delays in payment do not constitute a breach of these Terms by us where such delays are caused by factors outside our reasonable control.

Our Role as Payment Facilitator:

h. You acknowledge and agree that:

  1. we act solely as a payment facilitator or processor, enabling the submission and tracking of invoices and the processing of payments;
  2. we do not provide, supervise, or have any responsibility for the services you deliver to participants;
  3. We make no representations or warranties regarding the appropriateness, quality, or legality of the services you provide;
    1. our processing of an invoice does not constitute approval, endorsement, or verification of the services invoiced;
  4. to the maximum extent allowed under law, we are not liable for any issues arising from the services you provide or your relationship with participants.

Information Requests and Verification:

We may request additional information, documentation, or evidence from you at any time before processing an invoice, including but not limited to:

  1. proof of service delivery;
  2. participant authorisation or approval;
  3. service agreements;
  4. progress notes or session records;
  5. evidence of NDIS registration or qualifications;
  6. explanations regarding pricing or invoice details; or
  7. any other information we, the NDIA, or the Participant reasonably require to verify an invoice.

j. You must provide any requested information within the timeframe specified by us (or if no timeframe is specified, within 5 business days of our request):

k. We may suspend or refuse to process any invoice if:

  1. you fail to provide requested information within the specified timeframe;
  2. the information provided is incomplete, unclear, or inconsistent;
  3. we have reasonable concerns about the accuracy or legitimacy of the invoice;
  4. we are unable to verify that services have been delivered or properly authorised; or
  5. processing the invoice may breach our obligations under applicable laws or NDIS requirements.

l. If we refuse to process an invoice under this clause, we will notify you of the reason for refusal, and you may resubmit the invoice once you have addressed the issues identified.

m. We are not liable for any delays in payment or non-payment resulting from your failure to provide requested information.

Fraud, Misconduct and Mandatory Reporting:

n. You must not submit any invoice that is fraudulent, false, misleading, or relates to services that were not delivered or were not delivered as described.

o. You must immediately notify us if you become aware of:

  1. any error in an invoice you have submitted;
  2. any overpayment or incorrect payment made to you;
  3. any suspected fraud or misconduct by any party in relation to NDIS services or payments; or
  4. any breach of NDIS requirements or these Terms.

p. We have mandatory reporting obligations under the NDIS Act 2013 (Cth) and related legislation, and you acknowledge and agree that:

  1. must report suspected fraud, non-compliance, or misconduct to the NDIA and/or other relevant authorities;
  2. we may report concerns regarding your invoicing practices, service delivery, or conduct to the NDIA, the NDIS Quality and Safeguards Commission, or other regulatory bodies;
  3. we may suspend your access to the Platform Services or refuse to process invoices whilst we investigate concerns or await the outcome of any investigation by authorities;
  4. we may be required to provide information about you, your invoices, and your use of the Platform Services to regulatory authorities, and you consent to such disclosure.

q. We have mandatory reporting obligations under the NDIS Act 2013 (Cth) and related legislation, and you acknowledge and agree that:

  1. we may immediately suspend your access to the Platform Services;
  2. we may withhold payment of any pending invoices;
  3. we may require repayment of any amounts previously paid;
  4. we may terminate these Terms in accordance with clause 11(b); and
  5. we will report the matter to appropriate authorities.

r. By using the Platform Services, you acknowledge and warrant that:

  1. you are a registered NDIS provider (where registration is required for the services you provide);
  2. wall services invoiced have been delivered in accordance with NDIS requirements and your service agreement with the participant;
  3. you will comply with all applicable NDIS legislation, rules, and guidelines.

s. This clause 8 will survive the termination or expiry of these Terms.

9. Liability

  1. To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:
    1. your computing environment (for example, your hardware, software, information technology and
    2. telecommunications services and systems); or
    3. any use of the Services by a person or entity other than you or your Authorised Users.
  2. Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:
    1. neither we or you are liable for any Consequential Loss;
    2. a party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party, including any failure by the other party to mitigate its loss;
    3. (where the Platform Services are not ordinarily acquired for personal, domestic or household use or consumption) in respect of any failure by us to comply with relevant Consumer Law Rights, our Liability is limited (at our discretion) to supplying the Services again or paying the cost of having the Services supplied again; and
    4. our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to AU$1,000.
  3. This clause 9 will survive the termination or expiry of these Terms.

10. Notice Regarding Apple

  1. To the extent that you are using or accessing the Services on an iOS device through a mobile application from the Apple App Store, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Services and any content available on the Services.
  2. Apple has no obligation to furnish you with any maintenance and support services with respect to the Services.
  3. If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
  4. Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to: (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
  5. Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.
  6. You agree to comply with any applicable third-party terms when using our mobile application.
  7. Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
  8. You hereby represent and warrant that: (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a;terrorist supporting; country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.

11. Suspension and Termination

Suspension

a. We may suspend your access to the Services where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end.

Termination

b. We may terminate these Terms (meaning you will lose access to the Services) if:

  1. you or your Authorised Users breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
  2. you or your Authorised Users breach these Terms and that breach cannot be remedied; or
  3. we decide to discontinue the Services, in which case we will provide you with written notice; or
  4. you experience an insolvency event (including but not limited to bankruptcy, receivership, voluntary administration, liquidation, or entering into creditors’ schemes of arrangement).

c. You may terminate these Terms if we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach.

d. You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 12.8 ), and termination will take effect immediately.

e. Upon termination of these Terms, we will retain Your Data (including copies) as required by law or regulatory requirements.

f. Termination of these Terms will not affect any other rights or liabilities that we or you may have.

g. This clause 11 will survive the termination or expiry of these Terms.

12. General

  1. Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.
  2. Disputes: Neither we or you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
    1. If the Dispute is not resolved at that initial meeting either Party may refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation.
  3. Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
  4. Governing law: These Terms are governed by the laws of New South Wales, and any matter relating to these Terms is to be determined exclusively by the courts in New South Wales and any courts entitled to hear appeals from those courts.
  5. Illegal Requests: We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise noncompliant with these Terms.
  6. Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our electronic communications.
  7. Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.
  8. Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.
  9. iProfessional Services Disclaimer: The Services do not constitute, and are not a substitute for, financial, legal or risk management advice.

13. Definitions

In these Terms:

  • Account means an account accessible to the individual or entity who signed up to the Services, under which Authorised Users may be granted with access.
  • Authorised User means a user that you have invited to use the Services through your Account.
  • Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise
  • Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand,
  • proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
  • Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.
  • Services means the services we provide to you, as detailed at the beginning of these Terms.
  • Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you and your Authorised Users when receiving the Services or stored by or generated by your use of the Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with the Services. Your Data does not include any data or information that is generated as a result of your usage of the Services that is a back-end or internal output or an output otherwise generally not available to users of the Services.

Have questions? We’re here to help!

Email: hello@providerchoice.com.au

Phone: 1300 776 246